1. Paid plans and renewal
Creator, Studio, and Business are recurring subscription plans billed at the price and interval displayed at checkout. A subscription renews automatically until you cancel it. Before payment, checkout shows the plan, price, billing interval, and any applicable tax.
We may change plan prices or included features for a future billing period. We will provide notice required by law before a price change applies to an existing subscription. If you do not agree, cancel before the new price takes effect.
2. Credits and usage
- Credits are Service units used to measure eligible AI generation and media processing; they are not money, stored value, or a cryptocurrency.
- Credit cost can vary by feature, selected model, duration, resolution, audio, output count, and other settings. Any cost shown in the product for a request controls over general estimates on a marketing page.
- Video-minute and output estimates are planning guides, not fixed quotas. Provider capabilities and cost can change.
- Included credits are allocated for the applicable subscription period. Unless a plan expressly says otherwise, unused included credits do not roll over and have no cash or refund value.
- Credits may not be sold, transferred between unrelated accounts, redeemed for money, or obtained through abuse, chargeback, or circumvention.
- The Service reserves the displayed credits before an operation starts so simultaneous requests cannot overspend the same balance. A reservation is settled when the operation completes.
- If an operation reaches terminal failure before paid provider processing begins, its reserved credits are released automatically. After paid provider processing begins, some or all reserved credits may be consumed because the third-party cost may already have been incurred, even if a usable output is not returned. Contact us if the account record appears incorrect.
4. Failed or disputed payments
If a payment fails, access to paid features may be limited while the payment provider retries or requests an updated method. We may suspend a paid plan after reasonable notice when an amount remains due.
Contact us before filing a chargeback so we can investigate a duplicate, unauthorised, or incorrect charge. We may restrict an account while a chargeback is pending and may remove credits or access associated with a reversed payment, subject to applicable law.
5. Cancellation
You can cancel online from Account settings by choosing Cancel subscription and completing the hosted billing flow. You do not need to contact a sales representative. The billing portal shows when cancellation will take effect. Unless it states otherwise, you keep paid access through the end of the current billing period and will not be charged for the next period.
Deactivating an account requires an active subscription to be scheduled for cancellation first. Permanently deleting an account cancels an active subscription immediately, deletes the login and workspace content, and may end access before the paid period finishes. Account deletion does not create a prorated refund except where required by law or expressly approved under this policy.
6. Refunds
Subscription charges are generally non-refundable once the billing period begins or credits or paid features are used. We review timely requests for duplicate charges, unauthorised charges, a material billing error, or a material Service failure that prevented use of the purchased plan. Approval and amount depend on the circumstances and applicable law.
Mandatory consumer cancellation, cooling-off, refund, or remedy rights in your jurisdiction remain available. To request review, contact us promptly with the account email, charge date, plan, and reason. Do not email full payment-card details.
7. Trials and promotions
If we offer a trial, coupon, or promotion, the specific offer terms control. Unless checkout clearly says otherwise, a trial that requires a payment method converts to the displayed paid subscription when the trial ends and then renews until cancelled. Promotional credits may expire and may be limited to one account, customer, or organisation.
8. Billing help
Manage invoices, payment methods, and cancellation from Account settings. For a billing or refund review that cannot be completed there, contact legal@editingapp.live.